EZ Voucher Support
Contact us for technical or billing help, questions about using EZ Voucher with OIDS or CJA-20, or to request support for another case management system.
Getting started? Our complete Quick Start guide walks through opening the Chrome extension, loading a bill, mapping, and entering your timesheet.
Email support
Include the EZ Voucher error/report code if the extension displays one. Do not email OIDS, CJA, or other login credentials.
Request system support
Want EZ Voucher to support a different case management system? Use the bill checker to see how many entries it can read.
If your bill isn’t recognized or the results don’t match, you can send us a sample directly from the checker. Please remove all confidential and client-identifying information first.
Billing
Use Account & Settings in the extension, or sign in on the web to manage your account and billing.
For a billing problem, email support from the address associated with the EZ Voucher account.
Before reporting a technical problem
- Confirm Chrome is current.
- Confirm you are signed into the correct EZ Voucher account.
- If an error code is displayed, include that code in your message.
Alabama OIDS
- Confirm you are authorized and signed into the Alabama OIDS portal.
- Open the correct OIDS Timesheet Menu, select Refresh in the OIDS status card, then select Check Entries. If an entry session is active, choose Stop and refresh to stop it or Cancel to keep it running.
- If an entry run is active, use STOP ENTRY. If an old session blocks loading, use Stop Previous Session when offered. Refreshing the browser page alone does not stop a run.
Federal CJA-20
Open the intended voucher and Services page, review mappings and entries, and check the result in CJA. Import replaces existing service entries. For help, contact support without sending confidential client information or credentials.
Security
Never send your OIDS, CJA, or EZ Voucher password, full payment-card number, confidential client information, or other account password to support.